Customer Support

Our support contract agreements provide for ongoing product and solution support, offering assistance via toll-free "hot line," e-mail or the Web. The help desk is your conduit for a variety of services from quick resolution of technical, product use questions to training questions. Our Support Specialist each have an average of 3 years experience with PENTAGON and each has direct access to 2nd tier support, senior level, and product development engineers.

The Technical Support help desk is fully staffed Monday to Friday between 9:00am and 6:00pm. Live support outside of these hours can be negotiated to meet your business environment. The entire Technical Support staff is multilingual to better assist you.

We maximize your ROI by providing responsive support services and product enhancements throughout the life cycle of your system. Product enhancements for the PENTAGON 2000SQL application are available to clients with a current support contract, including software patches and upgrades. Our maintenance updates are packaged and issued as a main release approximately every 6 months to ensure that you obtain the maximum value from your PENTAGON solution.

The PENTAGON 2000SQL solution is continuously evolving and growing thanks to the input from our user community. These users are the subject matter experts in their respective businesses and we at PENTAGON listen to their requests. These requests become the framework for the development of new features designed to streamline your business processes so you can meet the constantly changing business requirements.

As complete as the PENTAGON 2000SQL solution is we know that effective knowledge transfer is the key to your continued success, so our seasoned trainers focus on ensuring that your personnel know how to fully leverage the rich capabilities for optimal productivity.